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Terms and Conditions

These terms and conditions apply to all transactions made at Please take time to read them carefully and note they do not affect your statutory rights.

Each time you place an online order with us you will be asked to agree to our current terms and conditions. Please ensure that you are familiar with these as they are subject to change at any time.



1.1 Enjoy your shopping experience with us and remember you can check and amend any errors on your order up until the moment you click the final ‘Place Your Order’ button.

1.2 After submitting your order, we will give you a unique Order Reference Number. At this stage this is just an acknowledgment of what you would like to purchase. Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received.

1.2.1 If for any reason we have to decline all or part of your order, we will contact you as soon as possible to let you know.

1.2.2 To help protect both you and us from fraudulent transactions we work with our payment processing partner to approve orders. This process may include information from credit reference and fraud detection agencies. Rest assured, we will always tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.



2.1 All prices and charges on our website are shown in UK pounds sterling and are inclusive of any VAT payable. Delivery charges are calculated separately, you can find information on these along with any surcharges on our Shipping and Returns page.

2.2 Your order total is the price of the products you have selected, plus the applicable delivery charge. Don’t worry, all costs, including any discounts will be clearly set out for you before you choose to submit your order.

2.3 At Great & Small, all of our prices, offers and products are subject to availability and may change before we accept your one off order. All prices shown are inclusive of VAT (only where applicable ) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. If something becomes unavailable, we will do our best to offer you an alternative item, simply call us on 01293 265660 or email

2.4 We work hard to ensure that all the information on our site is accurate, however, occasionally mistakes can occur. If we discover an error in the price or description of a product you have ordered, we will let you know, so you can decide whether to cancel or continue with your order.

2.5 Please note, our popular multibuy promotions are subject to availability. When discount is applicable it will be given at checkout on the lowest priced item in your basket.



3.1 As part of our returns process please note that whilst the products are in your possession awaiting pick-up it is your responsibility to ensure they are kept safe and available to collect. For more information, please see Shipping and Returns.



4.1 and its suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website. You may use, download, copy, publish, transmit or otherwise make this content available for your own personal, non-commercial use. Please note, any other use or reproduction of the material or content is strictly prohibited.

4.2 is an online shop owned and operated by Pet Family Ltd, company registration no.07468207. If you have any questions, or if there is something we can help you with, please contact us at



5.1 These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy & Cookie Policy. These terms and conditions only cover the website.

5.2 Any other websites which you link to, or were linked to from, are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.