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FAQs
CAN I PLACE AN ORDER OVER THE PHONE?
Yes, we love chatting with our extended family. Please call our friendly team (run by real people!) on 01293 265660 between 9am to 6pm Monday – Saturday. Alternatively you can email us at hello@greatandsmallpets.com and we will reply the same day.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Your purchase is shipped via DPD Couriers Monday to Sunday and sent the same day if your order is placed before 5pm (2pm on weekends & subject to stock availability). We aim to ship for next day delivery 7 days a week. Enjoy free shipping on orders over £45.
DO I NEED TO SIGN FOR MY GREAT&SMALL DELIVERY?
DPD no longer require a signature when delivering your parcel. Instead, the driver is required to take a photo of the parcel at the point of delivery as a proof of delivery. You can also arrange for the order to be left in a safe place or with a neighbour. Please install the DPD App for the best service experience with live tracking updates.
MY ORDER IS DAMAGED OR HASN'T ARRIVED, WHAT DO I DO?
Please call our friendly team on 01293 265660 between 9am to 6pm Monday – Saturday. Alternatively, you can email us at hello@greatandsmallpets.com and we will reply the same day. Our team will review the damage and either arrange a collection or a replacement.
WHICH CARRIER WILL DELIVER MY GOODS?
We sent all our orders via DPD, the UK's leading parcel delivery brand 7 days a week.
HOW WILL I KNOW MY GREAT&SMALL DELIVERY IS ON ITS WAY?
You will be notified the day before the delivery is due and on the morning of the delivery. DPD will notify you by email and text message with a 1 hour time slot, giving you peace of mind that you’ll be available to receive your order at your door.
HOW DO I ARRANGE A REFUND?
We will be happy to refund a product should you wish to return it. If we deliver the incorrect product or your purchase arrives damaged or becomes faulty within 12 months of purchase, we will arrange to collect and replace or refund the item. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. To arrange a refund, please call our friendly team on 01293 265660 between 9am to 6pm Monday – Saturday. Alternatively, you can email us at hello@greatandsmallpets.com. and we will reply the same day.
HOW DO I SUBSCRIBE TO GREAT&SMALL EMAILS?
You can subscribe to our newsletter by scrolling to the bottom of any greatandsmallpets.com page and entering your email address into the 'Subscribe to our newsletter field. Please read our Privacy Policy for more details.
HOW SECURE IS GREATANDSMALLPETS.COM?
We maintain the highest levels of security. We take the privacy and security of your payment and personal details very seriously. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.greatandsmallpets.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
HOW DO I SET UP A SUBSCRIPTION ORDER?
The free Great & Small repeat delivery service allows you to schedule your order with no minimum spend, to repeat at a frequency of your choosing. We'll repeatedly deliver the products you need on a regular basis. How do I set up this service?
- Find your pet’s favourite food and treats
- Select your preferred size and quantity
- Choose the frequency of your repeat delivery e.g. every 2 weeks, every 4 weeks etc.
- Click “repeat delivery”